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Thebrokenclo
Privacy & Security Policy
This policy explains what information we collect, how we use and protect it, and the choices available to visitors and customers of our store.
1. Privacy
The services available through this store are provided and operated by Thebrokenclo LLC, registered at Bessemer Road, Welwyn Garden City. We may collect personal data for the purposes described in this policy.
When you complete forms or questionnaires through our membership or store services, we may collect information such as your name, company details, telephone number, postal address and email address.
From time to time, we may send customers and members information about campaigns, new products and promotional offers. Members can choose whether to receive these messages when registering and can later update this choice through their account or the unsubscribe link included in a message.
Personal information submitted electronically through our store or by email will not be disclosed to third parties except for the purposes and within the scope described in our User or Membership Agreement, or as otherwise stated in this policy.
We may record and use members’ IP addresses to identify system problems, resolve service-related issues or disputes, understand general usage and compile demographic information.
Information supplied by users, requested by us or generated through store transactions may be used by Thebrokenclo and its collaborators for direct marketing, statistical evaluation, database administration and market research. Where appropriate, these activities are carried out without revealing members’ identities.
We are committed to treating confidential information as private, taking reasonable measures to maintain confidentiality, and helping prevent unauthorized access, use, publication or disclosure.
2. Credit Card Security
We prioritize the security of cardholders who shop through our website. Credit card information is not stored in our systems.
During checkout, look for the lock icon in your browser and confirm that the page uses a secure connection. Information entered through a secure page is encrypted and used only to process the sale in accordance with your instructions.
Payment card information used during a purchase is encrypted using SSL technology and transmitted to the relevant bank for authorization. Because card details cannot be viewed or recorded by us, this helps prevent third parties from obtaining them through our systems.
To help prevent credit card fraud, we may check the payment, billing and delivery details supplied with online orders. For first-time orders, we may need to confirm financial and contact information before supply and delivery. Where necessary, we may contact the cardholder or the relevant bank.
Protect your account.
Only you should access and update the information in your membership account. Keep your login details private and use a unique, secure password.
Before purchasing online, we recommend checking the seller’s full address and telephone details. If you are uncertain, contact the seller before placing an order and retain the store’s contact information for your records.
3. Mail-Order Credit Card Information
Identity and card information sent to us for a credit card mail-order transaction will be handled confidentially. This information is retained for 60 days to address a possible card-payment objection and is then destroyed.
If an amount other than the price authorized on your approved mail-order form is charged, you may contact your bank to dispute that transaction.
4. Third-Party Websites and Applications
Our store may contain links to third-party websites. Thebrokenclo is not responsible for the content or privacy practices of websites reached through those links. Advertisements displayed on our site may be delivered through our advertising partners.
This Privacy Policy applies only to our store and does not cover third-party websites or applications.
5. Exceptional Cases
We may disclose user information to third parties in the following limited circumstances:
- To comply with laws, regulations, decrees or requirements issued by a competent legal authority.
- To fulfill and enforce our Membership Agreement or other agreements made with users.
- To respond to a lawful request made by a competent administrative or judicial authority as part of an investigation.
- When disclosure is necessary to protect the rights or security of users.
6. Email Security
Never include your credit card number or account passwords in emails sent to our Customer Service team. Email content may be viewed by third parties, and we cannot guarantee the security of information transmitted by email.
8. Changes to This Policy
We may update this Privacy Policy by publishing a revised version on the website or notifying users by email. Changes take effect on the date they are published.
9. Contact Us
Thebrokenclo
[email protected]
